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Customer Focus

Customer satisfaction is of paramount importance to the management of DP Cold Planing Ltd

Our focus is to enhance this by implementing the Process Approach towards quality management. This ensures that customer needs and requirements are met to the highest standard.

DP Cold Planing Ltd . follows the “Plan 4 Do 4 Check 4 Act” management approach as outlined in ISO 9001:2000 (ref. par. 7.2.1 and 8.2.1). See below

PLAN:       
Identify the objectives and processes required to deliver results in accordance with the customer’s requirements;

DO:           
Implement the processes;

CHECK:   
Monitor, and measure processes and product against policies, objectives and requirements and report the results;  

ACT:         
Take immediate action to continually improve process performance